New channels, new challenges

Article Abstract:

Insurers need to develop new methods of management and performance measurement as they move into non-traditional and alternative distribution channels. Insurers may also need to evaluate their products and their services to ensure that the value they deliver has not been changed by using alternative and non-traditional distribution channels. Among the new distribution channels insurers have started using are direct distribution and a portfolio-management approach to the market.

Insurance Management, Performance, Evaluation, Insurance, Measurement, Distribution channels

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The health management network

Article Abstract:

Insurers who participate in the health management industry must prepare for the rise of a health management network in the 1990s. The network, comprised of organizations and individuals, will finance and manage the health care system. The relationships between network participants will be both personal and professional. Health management strategies and trends, and benefits management techniques are discussed.

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Managing health benefits: a graphic advantage

Article Abstract:

CIGNA Health Care Information Services offers employee benefit programs access to management information reports, which can help employee benefit managers contain health insurance program costs while improving service. Managers can request the reports in different organizational formats, and they receive notification when information has changed. CIGNA has provided these services since 1983.

Services, Medical care, Information services, Employee benefits, CIGNA Health Care Information Services

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