Quest for quality: the payoff for a quality program can be significant for insurers with patience and the willingness to expend considerable effort

Article Abstract:

Total quality management (TQM) is quite new in the insurance industry. Since a TQM system is oriented around customer satisfaction, it requires work departments to abandon their sense of territoriality and integrate functions - underwriting, claims handling - in order to respond quickly to a customer's needs. One company, Zurich-American Insurance Group, has developed a novel approach to this task by instituting a series of seven steps, which subsume five 'matrixes' or problems one might encounter when implementing TQM.

Usage, Quality management, Total quality management

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Association angst

Article Abstract:

Trade and professional associations in the insurance industry are feeling the same economic pressures as their member companies. Trade associations, such as the Insurance Information Institute and the Alliance of American Insurers, have announced layoffs and budget cuts as they undergo reorganization. This has left many companies in the insurance industry questioning the value of their membership and wondering if they can get what they need through another less expensive association.

Business associations, Economic aspects, Associations, Trade and professional associations, Professional associations, Trade associations

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Two-tier regulation: fueling the fire

Article Abstract:

The Federal Insurance Solvency Act of 1992, proposed by Representative John Dingell, has increased the controversy surrounding the acceptability of supplementing state solvency regulation with federal regulation. Dingell's two-tier regulatory system will probably not pass in the 1992 Congress. Proponents of the bill praise its flexibility, while opponents believe that two-tier regulation is unnecessary, expensive and confusing.

Evaluation, Laws, regulations and rules, Political activity, Bankruptcy law, Industry regulations, Government regulation of business, Trade regulation, Dingell, John D.

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