Beyond the call

Article Abstract:

Call centers are offering new employment opportunities to workers in Australia, and different regions of the country are vying for the title of call center capital. Telephone workers at call centers provide customer service for various industries, such as banking, telecommunications, and fast food delivery. Critics insist the jobs are not new, but only outsourced, and the working environment is stressful.

Innovations, Telecommunications services industry, Telecommunications industry, Telecommunications systems, Customer service, Telephone operators

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The lady is a champ

Article Abstract:

A brief description on the life and work of a tennis player Rennae Stubbs is presented. She is a three-time Olympian and a senior member of the Australian Federation Cup team as well as a winner of four grand slams and more than $4m in prize money.

Achievements and awards, Competitions, Women tennis players, Stubbs, Rennae

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