Call centres evolve with the Internet

Article Abstract:

Firms are increasingly using the Web to strengthen ties with their customers and to increase online sales. Sears Canada Inc. is closing its catalogue shopping center in Halifax to move towards online sales. Scott Marshall, vice-president, Sears Canada Inc., expects its online sales to grow to 30% of catalogue sales in the next three years. Sears is also revamping their other centers to be more Web-based. It is also expanding its traditional telephone call center in Belleville, Ont., creating 350 jobs.

Telegraph & other communications, Specialized Telecom Services, Wired Telecommunications Carriers, Company Planning/Goals, Online services, Internet services, Sears Canada Inc.

---

Mark's targets women in bid for 20% increase in sales

Article Abstract:

Mark's Work Wearhouse Ltd. focuses its marketing on women, to help pick up sales.

Demographics, Men's & boys' clothing stores, Males' Clothing, Retail, Men's Clothing Stores, Marketing, Clothing industry, Men's clothing industry, Clothing stores, Mark's Work Wearhouse Ltd.

---

Similar abstracts:

• Abstracts: Chipmaker Intel hit with antitrust suit. Insurers get more time for Medicare decision. CD complaints lead to brokerage fine
• Abstracts: Analyze this. Vertical portals aim to flatten rivals. The peak of impudence
• Abstracts: Vertical portals aim to flatten rivals. What career are you suited for in today's on-line job market?
• Abstracts: Stock market plunge may amplify economic damage. Tech dollars poor into big homes. Overstock.com picks bones of belly-up e-tailers

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.