Consumer rites: customer relationship management is on the lips of every organisation with a product or service to sell. Helen Dancer examines what it means for customers and business

Article Abstract:

Though customer relationship management is a hot topic in the business world, it is a vague concept with a variety of meanings. Studies by Cap Gemini Ernst and Young and Jupiter Media Metrix reveal subtleties regarding customer relationship management and what corporations need to address in order to be successful in their customer relationship endeavors.

Management Consulting Services, Business & Mgmt Consulting, Research, Business consultants, Management consultants, Consulting services, Customer relationship management, Capgemini France, Jupiter Media Metrix Inc.

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Shop 'til your fingers drop

Article Abstract:

The author argues that public anxiety regarding online transactions is lessening in response to the wealth of products and services available on the Internet. Companies offering secure data transactions are profiled.

Statistical Data Included, Innovations, Safety and security measures, Electronic commerce, E-commerce, Online shopping, Public opinion, Data security, Transaction systems (Computer systems)

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Being there: virtual games

Article Abstract:

Issues discussed concern the use of virtual reality and internet technology to cover the Sydney, Australia 2000 Olympics. The technology used to give spectators access to all events is described.

Usage, Science and technology policy, 2000 AD, Virtual reality, Olympics

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