More empty rooms means higher rates at Marriotts

Article Abstract:

Marriott International, one of the largest hotel operators in the US, has announced that it will try to raise room rates 2% to 3% in 2001, to offset more unoccupied rooms. The hotel chain reported better-than-expected earnings for 1st qtr 2001 but it warned that there is a greater chance that 2001 earnings will fall below, rather than beat Wall Street's consensus estimate of $2.12 a share. The chain is considered a good barometer of the lodging industry since its 2,163 properties cut across virtually all segments.

Sales, profits & dividends, Marriott International Inc.

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Ritz-Carlton opens with training tradition

Article Abstract:

Ritz-Carlton pres Horst Schulze had a hands on involvement with preparations for the opening of a new hotel in Philadelphia, PA. It has been a tradition for him since he took charge of the company in 1988. He has trained new employees at the 36 hotels that has since opened. He has also given motivational talks and shared his personal experiences with them. The training tradition has paved the way for two Malcolm Balrige National Quality Awards from the US Commerce Dept.

Personnel administration, Ritz-Carlton Hotel Company L.L.C.

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Hotel guests finding fewer free rides to Internet

Article Abstract:

Hotels are imposing charges on toll-free calls as more business travelers are using their laptop computers to connect to the Internet via toll-free numbers. Hotel officials say the fees are in response to customer complaints that the Internet-surfing guests are tying up trunk lines. Some hotels, meanwhile, are putting up dedicated lines for high-speed Internet connections.

Retail & services management

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