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Article Abstract:

An automated interactive trouble-reporting telephone system is an answer to the big volume of customer calls that electric utilities get when a power outage occurs. The system allows the call to get through and the customer can report the outage. Electric companies see these telephone answering systems as a means to improve customer service. They can receive up to 40,000 calls during emergencies and customers do not get a busy signal. Utility officials say that customers like the units and believe that it has improved customer service.

Usage, Electric utilities, Equipment and supplies, Telecommunications systems, Customer service, Telephone answering and recording equipment, Answering machines

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Supplier directory

Article Abstract:

A directory of suppliers for electric utility operations is organized by product/service area. Included are listings for companies involved in waste management, lighting and lighting products, financial services, computer systems and software, plant design and engineering, and other classifications. An alphabetical listing of suppliers is also included. Company information includes address and key contact names; description of company specialization areas, products and services; and a company statement.

Turbines and turbine generator sets, Industrial machinery and equipment, Purchasing, Electrical equipment and supplies industry, Electric equipment industry, Industrial equipment and supplies industry, Industrial equipment industry, Public utilities, Directory

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