Best Practice Award: Ford Motor Land Services and Alliance 2000

Article Abstract:

Ford Motor Land Services adopted a seamless service delivery system in an attempt to enhance customer satisfaction and expand its marketing scope globally. Part of this reengineering initiative is the formation of a strategic partnership with Alliance 2000, which eventually resulted in 25% cycle time reduction and 51% customer satisfaction increase. The new service delivery scheme, based on proactive operations management, yielded promising results and earned the company the Best Practice Award for service delivery category.

Methods, Customer service, Customer satisfaction, Ford Motor Land Services

---

Roger Staubach: quarterbacking The Staubach Co.'s global real estate services

Article Abstract:

The Staubach Co (TSC) Chairman and CEO Roger Staubach has made the firm a leader in real estate, gaining the trust of famous and stable corporate clients including AutoNation, MCI, Nationsbank and GTE. The former football quarterback has grouped together the standouts in the real estate industry, including EVP Larry Kimbler and Ka Cotter. Staubach believes that ensuring quality service to clients, being responsible and creating value are what sets TSC and its staff apart from its competitors.

Chief executive officers, Staubach, Roger, Staubach Co.

---

Similar abstracts:

• Abstracts: Valuer's duty explained. According to evidence. A costly enterprise
• Abstracts: A clear way forward. Work, rest and play. West Sussex towns
• Abstracts: To divulge or not?. Fresh at age 90. Cooperation is first
• Abstracts: Amgen's spring to Ireland. Trammel Crow clients gain as FM Edge. States ramp up biotech sweepstakes
• Abstracts: Cementing recovery. All towns great and small

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.