Big box battlefield

Article Abstract:

The opening of the Wal-Mart store in Bristol in July 2000 has resulted in a counter-offensive by the company's main rivals, Kingfisher, B&Q and Homebase, who are renting industrial sites. The effect of this on rental prices is discussed.

Wal-Mart Stores Inc., Superstores, Kingfisher PLC, WMT, B and Q PLC, Homebase

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Call and response

Article Abstract:

The increasing use of the Internet for retailing will have implications for call centre operations which will have to change to offer a wide range of options for customers to communicate with the firm.

United Kingdom, Electronic commerce, E-commerce, Telemarketing

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Exclusivity zones

Article Abstract:

Certain top London stores such as Harvey Nichols and Selfridges are targeting regional cities as they believe there is a marketplace for good quality retail.

Planning, Retail industry, Retail trade, Selfridges Retail Ltd., Harvey Nichols and Company Ltd.

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