Clydeside calling

Article Abstract:

Glasgow, Scotland has become an important area for call centre operations because it offers sites located on the outskirts of the city at a reasonable cost, it is well served by public transport and has good parking facilities. CallCentre Service Managing Director Steve Stewart confirms his support for Glasgow although he expresses some uneasiness over the area having a sufficient labour force. He points out his company prefers to have workers at several smaller locations rather than in one large building. The company has agreed to take 60,000 sq ft of space at Berkeley Square, Glasgow.

Company Profile, Glasgow, Scotland, CallCentre Service

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Inside looking out

Article Abstract:

A survey of the property prerequisites of call centres operating in the UK found a good supply of workers was an important factor in their choice of location. The operators confirmed they wanted to start using the buildings within six months therefore they were not interested in buildings which were specifically designed for them, as they would take too long to construct. The operators agreed they also wanted buildings which could be expanded. The availability of grants was not a vital factor when deciding on a new site. Some 30 call centre operators were questioned for the survey.

Buildings, Facility utilization

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It's for you-oo!

Article Abstract:

A 1997 study into UK call centre operations found that 60% of operators preferred new buildings. Two vital components considered before choosing the a particular building were the availability of labour and the accessibility of telecommunication links. The average size of building required by operators was around 65,000 sq ft. Only 20% of those questioned gave a 24 hour service. Some 15.7% felt they would outgrow their property within one year. The study was carried out by Grimley and based on 200 replies to a set of written questions.

Surveys

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