West specializes while east grows

Article Abstract:

The customer support centers of many European companies are moved to East European countries like Poland, the Czech Republic and Hungary, though some specialized activities are located in Western Europe. The call centers in Europe, the Middle East and Africa are expected to grow by 50% from 29000 in 2003 to 45000 in 2008.

Europe, Africa, Middle East, Outsourcing

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Call centers answer Glasgow's need for jobs

Article Abstract:

An increasing number of companies like Dell, Vodafone, and ING are setting up their call center operations in Glasgow, Scotland. The edge Glasgow has over other locations for setting up call centers is highlighted. The trend has helped in improving employment statistics in the region.

Employment, Administration of General Economic Programs, Scotland, Jobs & Employment, Analysis, Industrial locations, Industrial location, Glasgow, Scotland

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Canada, Caribbean entice call center investment

Article Abstract:

The trends of call center business in Canada and Caribbean are presented. The United States firms are preferring to expand business into the two bilingual places.

Canada, Caribbean Region, Caribbean Islands

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