Understanding prosocial behavior, sales performance, and turnover: a group-level analysis in a service context

Article Abstract:

Theoretical justification for viewing prosocial behavior and voluntary turnover at the group level of analysis is provided. It was hypothesized that group cohesiveness and leaders' positive mood would be positively related to the incidence of prosocial behavior in work groups and negatively related to the groups' voluntary turnover rates. In addition, the emphasis placed on prosocial behavior during initial socialization into groups was expected to be positively related to the occurrence of prosocial behavior in groups. A potential consequence of prosocial behavior in a service context also was explored. More specifically, the form of prosocial behavior investigated, customer service, was hypothesized to be positively related to group sales performance. In general, the hypotheses were supported by data from a sample of 33 stores belonging to a national retail organization. (Reprinted by permission of the publisher.)

Work groups, Teamwork (Workplace), Customer service, Interpersonal relations

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The snowball effect: turnover embedded in communication networks

Article Abstract:

The study tests the hypothesis that, in fast food restaurants, communication networks will result in turnover occurring in clusters, rather than randomly over time. By measuring how much the employees felt similar to each other in communication roles, researchers were able to correlate the communication network with turnover occurrence. The results supported the hypothesis that turnover occurs in clusters linked to communication networks.

Employment, Unemployment, Restaurants, Organizational communication

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Retaliation against whistle blowers: predictors and effects

Article Abstract:

When should whistle blowers who point out problems or corruption in an organization expect retaliation? A survey of government employees found that support of immediate supervisors for whistle blowing activity was seen as a critical variable for retaliation. Retaliation was also expected when severe wrongdoing was unearthed and when the employee used out-of-house channels to air his grievance.

Surveys, Ethical aspects, Corporations, Whistle blowing, Whistleblowing, Corporate corruption, Grievance procedures

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