The art of complaint: a former Ombudsman turns a flight from hell to her own advantage

Article Abstract:

Airline customers who have found some deficiencies in an airline's promised service can make effective complaints by meticulously documenting the deficiencies. If possible customers can accompany the complaint letter with indisputable proof, such as photographs.

Services, Consumer complaints

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Airline hassles: how to escape the flight from hell

Article Abstract:

Ways in which potential problems associated with travelling by air can be minimized are discussed. They include flying early in the day and flying nonstop. In winter, it is wise to avoid hubs that could be affected by snowstorms.

Passenger Air Transport, Scheduled Air Transportation, Air transportation, scheduled, Management

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How to make your flight smoother, speedier, and more spacious

Article Abstract:

Tips on how to have an affordable and trouble-free airplane ride are provided. These include the use of carry-on bags, sitting next to an empty seat and giving oneself extra legroom.

Travelers

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