World's best awards 2001

Article Abstract:

An overview is presented of Travel and Leisure magazine's 'World's Best Awards' for 2001. Billed as the 'ultimate travel guide', the awards are compiled from the results of a multi-thousand survey conducted among travellers and includes best hotels, cities and islands.

Cover Story, Description and travel, Recreation, Cities and towns, Islands, Travel and Leisure (Periodical)

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Special report: e-travel guide

Article Abstract:

A description is presented of the holiday bookings which can be made through the use of World Wide Web sites. Sites are recommended for airline tickets, hotel reservations, special interests, car rentals and destination information.

Management, Evaluation, Marketing, Travel industry, Web sites (World Wide Web), Web sites, Reservation systems

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World's best service

Article Abstract:

The results are published of a readers survey into the best hotels in the world for service. The overall winner is the Oriental in Bangkok. The top hotels on each of the continents are listed.

Statistics, Customer service, Customer satisfaction

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