| Banking Strategies 1999 |
| Title | Subject | Authors |
|---|
| A question of balance.(consultative selling in branch banks) | Business | Stoneman, Bill |
| Back office blues.(management of bank back offices) | Business | Stoneman, Bill |
| Cashing in on annuities.(banking industry's annuity business) | Business | England, Robert Stowe |
| Channel harmonics.(interview with Royal Bank of Canada's chief information officer Martin Lippert)(Interview) | Business | Klinkerman, Steve |
| Climbing the revenue wall.(1999 banking industry forecasts) | Business | Berry, David S. |
| Connecting with customers.(bank customer service) | Business | Stoneman, Bill |
| Controlled experiment.(panel discussion on electronic billing)(Panel Discussion) | Business | Klinkerman, Steve |
| Convergence or collision?(Conseco Inc's cross-selling of insurance and financial services)(Cover Story) | Business | Cline, Kenneth |
| Cyber-crime's looming threat. | Business | Sweeney, Paul |
| Digitizing the document.(electronic document management systems) | Business | Hoard, Bruce |
| Distilling the data stream.(data quality in database marketing) | Business | Reiner, David |
| Doing it their way.(provision of financial services that small business customers desire) | Business | Carroll, Peter |
| E-analytics: science & art.(analytical tools for assessing investments for Internet commerce) | Business | Norman, Jay D., Zafar, Samee |
| Harnessing customer information.(bank management)(Panel Discussion) | Business | Cline, Kenneth |
| Imaging's big challenge.(imaging technology in banking) | Business | Hoard, Bruce |
| Knowledge-based acquisitions.(financial services industry) | Business | Sirower, Mark L., Nicholson, Geoffrey |
| Lines of defense.(James Sexton, director at Federal Deposit Insurance Corp.) | Business | Klinkerman, Steve |
| Making the most of Citigroup.(cross-selling financial services) | Business | Rosen, John, Carroll, Peter |
| Opting for electronics?(US Treasury Department) | Business | Monahan, Julie |
| Re-thinking the credit process. | Business | Kuritzkes, Andrew, Harris, Simon |
| Rules of the game.(customer privacy)(Panel Discussion) | Business | Cline, Kenneth |
| Rush for position.(includes related article on First Data Corp.)(electronic commerce)(Cover Story) | Business | Cline, Kenneth |
| Selling the one-stop shop. | Business | England, Robert Stowe |
| Speed to market.(Citigroup's shift to an Internet-based business model)(Interview) | Business | Cline, Kenneth |
| Superstars or shooting stars?(Internet-based banks)(Cover Story) | Business | Cline, Kenneth |
| Survival tactics.(includes related article on Latin American operations of BankBoston)(merger between BankBoston Corp and Fleet Financial Group Inc)(Cover Story) | Business | Cline, Kenneth |
| The focused view.(impact of technological developments on trade finance) | Business | Gustin, David, Larsen, Jonathan |
| The interactive imperative.(electronic commerce among financial institutions) | Business | Salvati, Tony |
| The perils of progress.(Intuit Inc's shift to an Internet-based business model)(Cover Story) | Business | Klinkerman, Steve |
| The profitability of one.(target marketing) | Business | Miller, Rick |
| The revenue chase.(banks' pursuit of more revenues by targeting certain customer groups with one-stop shopping, Internet-based services) | Business | Smith, Kenneth W. |
| The ties that bind.(interview with form Harvard Business School professor and author Fred Wiersema)(Interview) | Business | Klinkerman, Steve |
| Trading at risk.(includes related article on how adverse effects of credit quality of trading counter-parties can increase US banks' exposure)(banking) | Business | England, Robert Stowe |
| UK bancassurance: will it play in Peoria? | Business | O'Connor, Robert |
| Y2K's intricate challenge.(US banks must focus on external issues relating to the year 2000 computer date transition problem) | Business | Swift, Clint |
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