| National Productivity Review 1997 |
| Title | Subject | Authors |
|---|
| A balanced set of measures points the way to customer satisfaction at Prudential. | Business | Kohnke, Luane |
| A humane workplace is a productive workplace. | Business | Hartshorn, Kay |
| A primer in measuring outsourcing results.(includes bibliography) | Business | Anderson, Merrill C. |
| Champions for transition: developing community-based quality initiatives into learning networks.(includes bibliography) | Business | Dedeke, A. |
| Creating a framework for successful reengineering. | Business | Smith, Richard C. |
| Data bank. (US productivity data for 1st qtr 1997) | Business | |
| Downsizing: a pervasive form of organizational suicide. | Business | Hubiak, William A., O'Donnell, Susan Jones |
| Evaluating the success of a large-scale training effort. | Business | Kidder, Pamela J., Rouiller, Janice Z. |
| Evolving to the ultimate level of performance through supply chain management. | Business | Poirier, Charles C. |
| Expanding the customer care frontier. | Business | Wilhelm, Wayne R., Rossello, Bill |
| First Chicago employees give retail banking a "workout."(First Chicago NBD) | Business | Tucci, Rick |
| Focus through shared vision. (linking strategic thinking to shared vision) | Business | George, Stephen |
| Guiding self-directed teams to realize their potential. | Business | Buchen, Irving H. |
| Improving productivity and profitability round the clock. | Business | Penkala, Don |
| Increased throughput with rapid changeovers at Tenneco.(Tenneco Packaging Specialty Products) | Business | Klopsic, Albert R., Houser, William F. |
| Increasing the rate of productivity improvements at Howmet Corporation. | Business | Stanley, James R. |
| Maintaining quality relationships between labor and management. | Business | Webster, William P. |
| Opening space for productivity. | Business | Owen, Harrison |
| Operating review meetings enhance teamwork. | Business | Fletcher, Douglas S., Taplin, Ian M. |
| Relying on the power of people at Saturn. | Business | White, Eleanor |
| So what about small business productivity? | Business | Ibielski, Dieter |
| Streamlining editorial work processes to deliver twice the output in half the time. (includes related article) | Business | Duke, Charles B., Warthman, Mary S. |
| Surviving - and thriving - in a hypercompetitive economy. | Business | Eskildson, Loyd |
| Synchronized team thinking: the secret to continuous improvement at Lucent Technologies. | Business | Schulte, Tom |
| Teams need more than enthusiasm to succeed. | Business | Gittler, Adam |
| The rise and fall of Japanese productivity.(International Productivity Service secretary general Joji Arai)(Interview) | Business | |
| The role of HRM in sustaining competitive advantage in the 21st century.(human resource management)(includes bibliography) | Business | Luthans, Fred, Hodgetts, Richard M., Luthans, Brett C. |
| The role of management intervention in the development of empowered work teams. | Business | Carroll, Bob |
| The six values of a quality culture. (workplace culture) | Business | Woods, John A. |
| The three dominant cultures of the workplace. | Business | Fisher, James R., Jr. |
| Three simple principles that dramatically boost corporate creativity. | Business | Robinson, Alan G., Stern, Sam |
| Transforming the Naval District Washington into a self-renewing organization. | Business | Connors, Tracy D., Naro, Edward L., McCabe, Robert J. |
| Using competitive intelligence to bolster customer satisfaction at Douglas Aircraft Company. | Business | Margulies, Bob |
| Zeroing in on critical business processes to stay ahead of the competition. | Business | Thompson, Fred L. |
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