| National Productivity Review 1998 |
| Title | Subject | Authors |
|---|
| Aligned values + good job fit = optimum performance. | Business | Anderson, Douglas N. |
| Analytically enhancing customer retention at Prudential.(Prudential Insurance Company of America) | Business | Kuntz, John M., Hinshaw, Elizabeth E. |
| An emphasis on business, technology, and people cuts turnaround time at HP's Lake Stevens division.(Hewlett-Packard Co.) | Business | Harris, Bill |
| An organizational framework for the Information Age. | Business | Reilly, Bernard J., Ozatalay, Savas |
| An organizational New Year's resolution: to unlearn. | Business | Buchen, Irving H. |
| Checking in under Marriott's first ten program.(Marriott Hotel Corporation) | Business | Amsler, Gordon M., Knight, Emily |
| Enhancing quality by improving employee morale. | Business | Decker, Kathy, Dupler, Dean, Shields, Mark Q., Smith, Charlene E., Thomas, Miriam |
| Focusing on technology, operations, and processes at Witco Houston. | Business | Montgomery, H. Keith, Recardo, Ronaldo J. |
| Focusing on visible management at a USPS distribution center.(United States Postal Service) | Business | Hacker, Marla E., Akinyele, Akinyinka |
| Harnessing the power of visual strategic deployment. | Business | Colletti, Joe |
| How to create a nimble organization. | Business | Conner, Darryl R. |
| Improving supply chain performance by using order fulfillment metrics. | Business | Johnson, M. Eric, Davis, Tom |
| Integrated order fulfillment helps customer service take off at British Airways. | Business | Mitro, Tom |
| Managing for productivity: one-third of the job. | Business | Kopelman, Richard E. |
| Optimizing investment in information technology. | Business | Albrecht, Michael, Cortada, James W. |
| Putting commitment to work through short-cycle kaizen. | Business | Heard, Ed |
| Putting concurrency in concurrent product design teams. | Business | Carroll, Bob |
| Reducing patient-flow cycle time in the emergency room of an inner-city hospital. | Business | Kopelman, Richard E., Olivero, Gerald |
| Strategic and environmental management in the corporate value chain at Shaw Industries. | Business | Rondinelli, Dennis A., Berry, Michael A. |
| Teaming up with training for world-class performance.(Vermont American Corp.) | Business | Williams, Mark K. |
| Ten strategies to enhance supplier management. | Business | Gopal, Christopher, Tyndall, Gene, Partsch, Wolfgang, Kamauff, John |
| The Ramada revolution: the birth of a service culture in a franchise organization.(Ramada Franchise Systems, Inc) | Business | Breen, Patrick, Liddy, Joe |
| The self-management payoff: making ten years of improvements in one. | Business | Carroll, Bob |
| Three decades of progress: productivity, quality, environment. | Business | Ruch, William A. |
| Transforming human resources: maximizing value while increasing productivity.(includes bibliography) | Business | Anderson, Merrill C. |
| Tying quality to strategy to ensure the success of both. | Business | Kossoff, Leslie L. |
| Understanding the impact of a corporate buyout. | Business | Rieley, James B., Leahy, Charles |
| Using simulation to improve the decision-making process.(includes related article on computer-based business simulation) | Business | Rieley, James B., Agatstein, Kevin |
| Using SPC to improve stockroom operations.(statistical control process) | Business | Campbell, David O. Jr. |
| Whatever happened to TQM? Or, how a good strategy got a bad reputation.(total quality management) | Business | Bohan, George |
| Work ethics. | Business | Roth, William |
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