The economic payout model for service guarantees

Article Abstract:

Service guarantees relates to providing services to the customer as well as those actions that appease a customer when service failures happens, which in other words is defined as recovery. A part of the recovery involves offering a customer economic or non-economic payouts. These become negative when they are very highly or lowly offered. Therefore a study to define an economic payout model for service guarantee is discussed.

Science & research, Research, Customer service, Support services, Economic development models

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The role of clinical and process quality in achieving patient satisfaction in hospitals

Article Abstract:

Clinical and process quality, two categories of health care quality in hospitals, are proposed to examine their relationship with patient satisfaction. The studies reveal that service process is as important as medical expertise in determining the patient satisfaction. The role of leadership in managing the service process design and operations management in health care is also highlighted.

Health Care and Social Assistance, Product quality, Management dynamics, HEALTH SERVICES, Administration of Public Health Programs, Health Care Services, Medical & Health Services, Management, Health care industry, Medical care, Influence, Quality management, Company business management, Leadership, Health services administration, Medical care (Private)

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A methodology for constructing collective causal maps

Article Abstract:

A new strategy for developing Collective Causal Maps is examined. It implications for management decision making are also analyzed.

Venture Analysis, Methods, Risk assessment, Decision-making, Group, Group decision making

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