The impact of creativity and learning on business excellence
Article Abstract:
The paper discusses three theories of business excellence, three types of learning within a business organization, and the creative process as it applies to corporate performance. A framework is devised by which the dynamic interplay among learning, creativity, and business excellence is explained.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
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Integrating business excellence and innovation management: developing vision, blueprint and strategy for innovation in creative and learning organizations
Article Abstract:
The article describes the importance of innovative strategies and creative and learning organizations in business excellence. The Pioneer Electronic Corporation is used to demonstrated how to incorporate strategies for planning innovations and implementing them into a corporate culture.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
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Measuring the impact of buying behaviour on customer satisfaction
Article Abstract:
The article examines the relationship between customer expectations and customer satisfaction. Two Danish studies were conducted, one that used a Swedish and American customer satisfaction index, and another that used a European customer satisfaction index.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
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