Wired winners

Article Abstract:

Due to new Internet applications emerging, such as web conferencing and phone calls over the Internet, the way in which information technology can improve their profits are examined. Most small businesses use the Internet mainly for e-mail and research.

Author: Roberts, Craig
Small Business, Analysis, Technology application, Technological innovations, SOHO

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Broadband breakdown

Article Abstract:

The issue of poor customer relations of Telstra Corproation Ltd. is examined.

Author: Shobridge, Neil

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Service with a snarl

Article Abstract:

The issue of customer service standards of Telstra is examined.

Author: Shobridge, Neil

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Subjects list: Services, Telecommunications services industry, Telecommunications industry, Communications industry, Australia, Telstra Corporation Ltd., Customer relations
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