Within and beyond communities of practice: making sense of learning through participation, identity and practice
Article Abstract:
The learning relationship aspects of management practice communities are evaluated by focusing on their participation, identity and practice.
Publisher: Blackwell Publishers Ltd.
Publication Name: Journal of Management Studies
Subject: Business, general
ISSN: 0022-2380
Year: 2006
Participative Management, Participatory management, Organizational learning
Publication Name: Journal of Management Studies
Subject: Business, general
ISSN: 0022-2380
Year: 2006
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Limits to communities of practice
Article Abstract:
The management practice approach adopted by management schools and professionals for managing knowledge are critically explored.
Publisher: Blackwell Publishers Ltd.
Publication Name: Journal of Management Studies
Subject: Business, general
ISSN: 0022-2380
Year: 2006
Study and teaching, Knowledge management, Business education
Publication Name: Journal of Management Studies
Subject: Business, general
ISSN: 0022-2380
Year: 2006
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Talk as technique - a critique of the words and deeds distinction in the diffusion of customer service cultures in call centres
Article Abstract:
The management of customer service in UK call centers is analyzed.
Publisher: Blackwell Publishers Ltd.
Publication Name: Journal of Management Studies
Subject: Business, general
ISSN: 0022-2380
Year: 2003
United Kingdom, Marketing procedures, Management-Communications, Management, Customer service, Company business management, Organizational communication, Call centers, Support services, Customer relations, Call centres
Publication Name: Journal of Management Studies
Subject: Business, general
ISSN: 0022-2380
Year: 2003
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Subjects list: Methods, Management science, United States, Evaluation, Practice
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