Be our guest

Article Abstract:

WestJet's Guest Experience Committee promotes world-class customer service to ensure customer satisfaction. The committee, formerly run by a call center and moved to the marketing department, reviews every transaction done with the customer.

Author: Ramage, Norma
Air Transportation, Scheduled, And Air Courier Services, Economic aspects, Airlines, Customer relations, WestJet Airlines Ltd.

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It's all in the game

Article Abstract:

The marketing strategy adopted by Forzani Group to revitalize the stores sales and chain's image is discussed.

Author: Ramage, Norma
MISCELLANEOUS RETAIL, Marketing Management, Administration of Marketing, HOME FURNITURE, FURNISHINGS, AND EQUIPMENT STORES, Methods, Specialty stores, Forzani Group Ltd.

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Big Rock show

Article Abstract:

Details of the Big Rock Brewers' marketing during Eddie Awards are presented.

Author: Ramage, Norma
Malt beverages, Brewing industry, Breweries, Big Rock Brewery Ltd.

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Subjects list: Canada, Marketing, Company marketing practices
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