Strengthening the quality-loyalty linkage: the role of customer orientation and interpersonal relationship
Article Abstract:
The roles of interpersonal relationship and customer orientation in boosting the service quality and consumer loyalty are analyzed.
Publisher: Frank Cass & Company Ltd.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2007
Taiwan, Product quality, Service Industries, Quality management, Services industry, Customer loyalty, Interpersonal relations
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2007
User Contributions:
Comment about this article or add new information about this topic:
Organisational perception of customer satisfaction: theories and evidence
Article Abstract:
The factors that influence managers' perception of customer's intention to repurchase the product in e-banking sector are analyzed.
Publisher: Frank Cass & Company Ltd.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2007
China, Commercial Banks, Services information, All Other Information Services, Functions related to deposit banking, Home Banking Service, Banking industry, Services, Marketing, Company marketing practices, Home banking, Home banking services, Perception, Perception (Psychology), Marketing executives
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2007
User Contributions:
Comment about this article or add new information about this topic:
Subjects list: Analysis, Customer relations
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