Out-of-focus

Article Abstract:

Proper management of focus groups is very much needed to understand customer behavior. Suggestions on observing the interaction among the focus group participants are discussed. This helps in not only making the focus groups' research consistent, but also to achieve in-depth customer understanding.

Author: Rook, Dennis W.
Management, Company business management, Focus groups

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The power of probing

Article Abstract:

Probing is used by qualitative researcher to clarify the answers that respondents give. Probes can be proactive, reactive, spontaneous or natural. Tips on how to conduct an effective probe are provided.

Author: Henderson, Naomi R.
Practice, Interviewing, Qualitative research

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Subjects list: Methods, United States, Marketing research, Market research
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