Establishing a service channel: a transaction cost analysis of a channel contract between a cruise line and a tour operator
Article Abstract:
The cost control methodologies in channel contracts are discussed by focusing on tour operating agencies and cruise lines.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2007
Contracts & orders received, Management consulting services, Passenger Ships, Deep Sea Passenger Transportation, Contracts & orders let, Contract Administration, Cost Control Techniques, Deep sea passenger trans., ex. ferry, Methods, Contracts, Contract agreement, Cruise lines, Tour operators, Cost control, Contract management, Cost reduction
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2007
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The art of service recovery: fact or fiction?
Article Abstract:
The article examines the impact of customer service management on customer satisfaction.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2006
Analysis, Influence, Customer service, Customer satisfaction, Support services
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2006
User Contributions:
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Subjects list: United States
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