3M Health Information Systems reduces training
Article Abstract:
3M Health Information Systems has shifted to a Solutions-Center Support strategy which has reduced the technical training need for its new help desk staff. Previously, 3M Health Information Systems required a six-to- nine month training curve before a new hire gets productive. With the new system, the new hires become productive within a week. The firm is hopes to share the methodology with its customers in the future to enable them to find solutions without resorting to the help desk.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
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Maytag's training takes business view
Article Abstract:
The information technology training team of Maytag Corp has embarked on a series of business-directed initiatives to promote its value as a corporate asset. These include the implementation of computer based instruction, the establishment of strategic alliances with vendors and the improvement of relationships with other internal support departments. The efforts are aimed at keeping the company competitive with rival companies such as Whirlpool and General Electric.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
User Contributions:
Comment about this article or add new information about this topic:
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