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Computers and office automation industries

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A Personnel Policies Primer

Article Abstract:

Employees can often become lost in the shuffle resulting from automation in a business office. New answers must be found to maintain and increase employee motivation. Secretaries, for example, will have broader job responsibilities with the introduction of computers. Employers must also anticipate and alleviate the tension that arises before and after computers are introduced. Clerical personnel in particular become worried about job security. In a sensitive area, privacy and security are reduced by computer usage. Two main problems faced by employers are inadequately trained workers and computer facilities which are not being used to their fullest potential. Good working relationships and competitive salaries are necessary to maintain workers' motivation.

Management, Employment services, Personnel Problems, Resistance to Computer Technology

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The Growing Controversy Over Retirement

Article Abstract:

Longer life, expanding numbers, and anti-discrimination legislation are affecting business retirement policies. Twenty-nine per cent of 552 companies surveyed have planning programs which include counseling, lectures, and subscriptions to publications. More companies are hiring retirees on a part-time basis. As retirement approaches, some companies offer phasing-out plans; others offer inducements for early retirement. Case studies from Motorola Inc. and Travelers Corp. are presented. A graph by William Mercer of the factors influencing expected retirement age is shown.

Human resource management, Motorola Inc., Business planning, Retirement, Part time employment, Travelers Corp., Trends, Policy, Part-Time Employment

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The Danger of 'De-Skilling' OA Personnel

Article Abstract:

The growing use of computerized office machines is contributing to the deterioration of basic office skills. Managers must be alert to repeated errors on the part of office staff. Many solutions are offered to improve a loss of skills problem, such as training, continuing education courses, improved employee selection, and programmed learning texts. A checklist for recognizing 'de- skilling' signals is given. Also included are photographs of automated offices and training classes.

Continuing education, Office automation, Office Personnel, Training of Employees

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