Enterprise service automation: Metrix Inc.' Metrix Suite
Article Abstract:
Metrix Inc of Waukesha, WI, has released its integrated support and services suite called Metrix 4. The suite covers customer support, field service, contract management, logistics, inventory, dispatch and repair center operations. Supporting modules for the suite includes ContractMetrix, WebMetrix, Techlink and Metrix Interfaces. Among its users are Textronix Inc, Powerware Corp, Oce Printing Systems USA, Cisco Systems and Universal Computer Systems Inc.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1999
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Servicesoft Technologies deliver benefits of e-service
Article Abstract:
ServiceSoft Technologies of Needham, MA, markets its flagship products Web Advisor and Knowledge Builder for electronic service applications. Knowledge Builder features Expert Reasoning methodology and drag-and-drop authoring and is used yt create and maintain a knowledge base, while Web Advisor is used to deliver intelligent self-service via the Internet. The customers' responses to these two products are presented.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1999
User Contributions:
Comment about this article or add new information about this topic:
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