Siebel Systems Inc's Siebel Service Enterprise
Article Abstract:
Siebel Systems Inc achieved a firm position in the customer service environment by developing various support software applications such as the Siebel Service Enterprise. First released in Dec 1996 as a supplement to Siebel Sales Enterprise, Siebel Servive Enterprise offers superior call management capability as well as excellent call logging feature. Using the Escalation Manager, an optional interface for setting process rules, Siebel Service Enterprise can implement processes that are not supported as standard.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
Workgroup help desk software: making sense of the market
Article Abstract:
The help desk software market is finally coming into focus as the products for consumers to consider has lessened resulting in a better understanding of how the remaining products differ. It also helps the consumers to categorize the market into high-volume query support, help desks within larger management suites and point solutions. Some vendors providing software in these categories include Vantive Corp, Clarify Inc, Quintus Corp, Remedy Corp, Bendata Inc and Peregrine Systems Inc.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1999
User Contributions:
Comment about this article or add new information about this topic:
Siebel Systems Inc.'s Siebel Service Enterprise
Article Abstract:
Siebel Systems Inc's customer support tool, Siebel Service Enterprise, offers excellent call management capability. The software package also offers good call loggin, allowing users to keep track of important information. The product also includes a parser for reading and intrepreting e-mail, allowing the automatic conversion of an e-mail into a call. Siebel Systems, a publicly traded company, had 1997 revenues of $118.8 million, up 203% from the previous year.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Siebel Systems Inc.'s Siebel Service Enterprise. Peregrine Systems' ServiceCenter V.2.1. Primuus' Primus SolutionSeries
- Abstracts: Wave Tech International's the Complete A+ Computer Support Professional Career Pack. MCSE+ Internet Select PAK
- Abstracts: Bell & Howell buys Xantel CTI product. CBT delivers new Intel curriculum. 3M's IT training adds value to business units
- Abstracts: Pac Bell enhances its on-line support