Pac Bell enhances its on-line support
Article Abstract:
Silknet Software Inc's eService 98 is a customer support tool that could lead to the next generation of customer service solutions designed for the Web. The self-help customer support application provides a call-tracking feature and offers integration features aimed at making it easier for vendors to combine telephone support with new options for Web-based services. One of the users of the new technology is Pacific Bell Internet Services.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
Pac Bell enhances its on-line support
Article Abstract:
Silknet Software Inc's eService 98 is a customer support tool that could lead to the next generation of customer service solutions designed for the Web. The self-help customer support application provides a call-tracking feature and offers integration features aimed at making it easier for vendors to combine telephone support with new options for Web-based services. One of the users of the new technology is Pacific Bell Internet Services.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
Pac Bell enhances its on-line support
Article Abstract:
Pacific Bell Internet Services is currently using eService 98, a self-help customer support application from SilkNet Software Inc, to enhance its on- line help desk. The support solution offers a call-tracking tool and integration features designed to make it easier for suppliers to continue to offer support through the telephone while integrating new options for on-line services.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
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