Hunter Group gathers IT self-service practice
Article Abstract:
Baltimore, MD-based Hunter Group Inc has launched Enterprise Self Service, a new consulting practice designed to help integrate customers' self- service initiatives and enterprise business practices. The first phase of the new practice is for Hunter consultants to help a customer understand what self-service is and how to match it to corporate objectives. The next step is determining the technological solutions for successfully deploying self-service. In the final phase, Hunter advises the best way to implement the solution.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1999
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Put help desk, field service in analyis
Article Abstract:
Broadbase Information Systems has released its Broadbase EPM (Enterprise Performance Management) 3.0 software package. The product bundles customer service, help desk, field logistics, e-commerce, sales and marketing applications. EPM can pull data from back-office, front-office, e-commerce systems and other external data sources. The tool utilizes the company's business logic to allow the resulting the analysis to deal with the business problems.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1999
User Contributions:
Comment about this article or add new information about this topic:
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