Nortel gets down to business; brings Unix systems inhouse
Article Abstract:
Canadian telecommunications equipment manufacturer Northern Telecom Ltd (Nortel) has reduced its overall expenses for hardware maintenance support services by increasing the volume of equipment repaired in-house. Thus, it has transformed its support services environment from one involving almost complete vendor maintenance to one where most high-end and mid-range systems are handled by more than 15 company technicians. The firm is considering extending in-house support services to its smaller systems.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
User Contributions:
Comment about this article or add new information about this topic:
PCSS enhances its on-line warranty processing product
Article Abstract:
Computer parts specialist PC Service Source Inc has overhauled its PC Win on-line warranty information processing system. The company said that PC Win v 2.0 is more service provider-oriented in the administration of warranty claims processes. The new version allows technicians to log information on warranty repair calls, thus giving the service organization a database on different activities.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
Alphaserv.com leverages Web tool division
Article Abstract:
AlphaServ.com is offering a new system that allows its services customers to check on the status of their service requests. The ServiceTrak is secured extranet based on the AlphaConnet business intelligence software for the Internet or intranet platform. AlphaServ.com is offering the new system to its customers for a fee, depending on the amount of services which the customer purchases.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1999
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Firm sorts out systems management. CFI converts to thin clients. Mirage Resorts: how may we server you?
- Abstracts: Air Force service provider sets vision. New year brings new help desk for Atlanta newspaper
- Abstracts: UPS strike creates support ripples. CVSI charts new course with service portfolio
- Abstracts: Bendata International's Heat for Windows 3.5. Computer Associates' Paradigm, version 3.5. Platinum Technology's AutoAnswer V.3.3
- Abstracts: UPS strike creates support ripples. Support teamwork helps Telemechanics in 3270 arena