Utility's re-engineering project gets support out of the dark
Article Abstract:
Utility firm Florida Power and Light Co has completed a re-engineering project which was designed to boost the level of support to its employees. The project, which involved the strucutring of the Information Management Support Center, has drastically improved the level quality of service. As part of the project, the utility firm has implemented Remedy's AR System, added escalation levels, implemented service level agreements and increased the hours of the help desk.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
User Contributions:
Comment about this article or add new information about this topic:
EDSA benefits from automated help desk
Article Abstract:
EDSA Micro Corp is benefitting from the installation of PHD's help-desk software in 1996. The product satisfied EDSA's overall requirements which included 24-hr support, electronic emailing system, the tracking of problems and resolutions, minimization of technical support resolution time and enhanced software quality. The help-desk software is especially helpful in eliminating the issue of time differences through the use of the Web.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Latest projector accessorits support simplicity in reading data, in wiring. Knoica, Minolta forge venture to make digital copiers, toner
- Abstracts: Small, bright models anchor Sanyo's lineup in growing projector market. Canon propels multimedia projector line with turbo bright system
- Abstracts: Real-time video engines. Intel gets more speed from less chip. Price-busting digital video
- Abstracts: Clicking in Hollywood: portable computing in the entertainment industry
- Abstracts: Tools help HBO deliver support. Scheduling software. Help desks turn to self-help support