Internal certification: the key to continuous quality success
Article Abstract:
The internal certification program initiated by Caterpillar Inc in Peoria, IL in 1988 has generated success in terms of quality and cost benefits. The program centered on recognizing employees who worked on production processes that produced defect-free components and assemblies. Awards were given on site by the company's top managers. The certification program resulted in improved layout, less material handling and inventory, increased training and education and enhanced information systems. Caterpillar Inc also has a certification program for its suppliers to ensure product standards.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1993
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Johnson Space Center reaches for the stars: ISO 9001 certification leads shift from problem correction to prevention and information sharing
Article Abstract:
The work involved in achieving ISO 9001 certification for the Johnson Space Center is discussed. It was found that managers need to be actively involved in this process and that there must be strong ownership of processes. Certification has played a valuable role in creating good working relationships between Johnson Space Center organizations.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2001
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American Society for Quality certification program gains wider recognition
Article Abstract:
Issues concerning the growing professional importance of the American Society for Quality qualifications and the positive benefits employees can gain from taking the exams are discussed.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2000
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