Sharing the wealth: TQM spreads from business to education
Article Abstract:
The West Babylon School District, Long Island, New York, has implemented total quality education as a student-oriented method for constant improvement based on the principles of total quality management. School employees form groups to discuss staff training and educational objectives. There are training programs to improve skills of the support group and innovative solutions are encouraged. The superintendent's quality council prevents conflicts between different quality groups. Success is defined in terms of student participation and parental support.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1996
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Xerox 2000: from survival to opportunity
Article Abstract:
The Leadership Through Quality strategy for quality improvement has pulled Xerox Corp. from the brink of extinction, and their growth plans in the 21st century involve the updating of this technique. The updating involves integrating total quality management practices into business planning and daily operation. The Xerox 2000 Leadership Through Quality model will help employees to achieve growth in quality performance, productivity and business results. The Xerox Management Model illustrates these concepts.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1996
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Power in organizations: a look through the TQM lens
Article Abstract:
Empowered employees in a total quality environment change the supervisor-subordinate relationship in that they assume the responsibility and authority for coping with problems in the workplace. Managers have five types of power bases which they must carefully choose to facilitate employee execution of instructions, namely, coercive power, legitimate power, reward power, referent power and expert power.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1995
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