Where will you get your next sale?
Article Abstract:
Customer service planning has become a corporate strategy to survive economic downturns and an integral part of a company's total quality management efforts. A company's customer service goal is sales expansion and increased profitability yet many organizations lack formal customer service plans. Companies should maximize their limited resources by prioritizing customer relationships, responding to their needs and delivering results. A well-planned customer service program is essential to a company's financial viability during recessionary times.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1993
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The competitive myth
Article Abstract:
The adage that 'competition brings out the best in us' is a myth especially when applied to industrial management techniques. Organizations should utilize programs that foster cooperation instead of competition. The myth of competition as a successful motivator for continuous improvement has been perpetuated because it provides fast and easy short-term results. Long-term competition creates many negative effects including filtered information, low motivation and poor employee morale.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1993
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ISO 14000 and the bottom line: Environmental standard can lead to sustainable competitive advantage
Article Abstract:
The IS0 14000 series offers an international standard for environmental management systems (EMS). Companies wishing to receive ISO 14000 certification need to meet four requirements: commitment to minimise waste and prevent pollution; commitment to on-going improvement; EMS implementation; and law and regulation compliance via set procedures. Parallels are drawn between ISO 9000 and ISO 14000.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1999
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