Case-sensitive software
Article Abstract:
Kaiser Foundation Health Plan Hospitals of Oakland, CA, relied on a customized case management software program written by its team that was handling care for the chronically ill. The team relied on the Lotus Notes database and the expertise of two techies to produce the new software which is integrated with the mainframe systems of facilities owned by Kaiser Foundation Health Plan Hospitals. The decision to adopt electronic tools came when the team realized that the health care system was drowning in paperwork which affected its efficiency level.
Comment:
Relies on a customized case management software program written by its team that was handling care for the chronically ill
Publication Name: Hospitals & Health Networks
Subject: Health care industry
ISSN:
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
Hung up on response time; consultant pushes vendor's help desks to fix what customers call the No.1 ailment
Article Abstract:
HBCO and IDX Systems are two clinical software vendors that have implemented steps that will enable their help desks to offer assistance immediate assistance to callers. Response time has been the primary issue across all industries, especially in health care, according to customer satisfaction surveys. Softbank Service and Support Consultants are at the forefront of the drive to ensure prompt response to vendor help desks.
Publication Name: Hospitals & Health Networks
Subject: Health care industry
ISSN:
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Body support testing and rating. Conservation and laundry: using outside vendors to clean reusable linens. Converting to knit contour sheets
- Abstracts: Perceptions of young adults as to the future of health care in the 21st Century. Managed care: the danger of replacing the doctor-patient relationship with contractual obligations
- Abstracts: Open secrets: HHS proposals don't restrict police access to patient records - and some fear this invites abuse
- Abstracts: Critical care in Nicaragua. Teaching cardiopulmonary resuscitation in a developing country: using Nicaragua as a model
- Abstracts: Plenty of bark, but no bite. Another voice breaks the silence