Case-sensitive software

Article Abstract:

Kaiser Foundation Health Plan Hospitals of Oakland, CA, relied on a customized case management software program written by its team that was handling care for the chronically ill. The team relied on the Lotus Notes database and the expertise of two techies to produce the new software which is integrated with the mainframe systems of facilities owned by Kaiser Foundation Health Plan Hospitals. The decision to adopt electronic tools came when the team realized that the health care system was drowning in paperwork which affected its efficiency level.

Comment:

Relies on a customized case management software program written by its team that was handling care for the chronically ill

United States, General services, Company Planning/Goals, Geographic, Data Processing Services, General Medical and Surgical Hospitals, Acute Care Hospitals, Health Industry DP Services, Hospitals, Medical information management services, Article, Kaiser Foundation Health Plan Hospitals

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Hung up on response time; consultant pushes vendor's help desks to fix what customers call the No.1 ailment

Article Abstract:

HBCO and IDX Systems are two clinical software vendors that have implemented steps that will enable their help desks to offer assistance immediate assistance to callers. Response time has been the primary issue across all industries, especially in health care, according to customer satisfaction surveys. Softbank Service and Support Consultants are at the forefront of the drive to ensure prompt response to vendor help desks.

Prepackaged software, Computer Software, Software Publishers, Computer software industry, Software industry, Software, Services, Practice, Customer service, IDX Systems Corp., HBOC

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