Outsourcing: will utilities play in?: Third parties can power a utility's customer care
Article Abstract:
The trend of outsourcing continues to grow with the utilities feeling the pressure to cut costs while at the same time to maintain service levels. Many utilities are under pressure to outsource their customer contact operations to a third party as it can cut costs and streamline operations.
Publication Name: Electric Perspectives
Subject: Petroleum, energy and mining industries
ISSN: 0364-474X
Year: 2004
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Third-party biling: having it the customer's way
Article Abstract:
Multisite users are looking forward to ways for handling their complicated billing issues. Fast food chains and other national accounts are trying to bring down energy costs to track multiple sites' billing.
Publication Name: Electric Perspectives
Subject: Petroleum, energy and mining industries
ISSN: 0364-474X
Year: 2003
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Fuel revolution
Article Abstract:
The impact of fuel cost on electricity prices is examined.
Publication Name: Electric Perspectives
Subject: Petroleum, energy and mining industries
ISSN: 0364-474X
Year: 2005
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