| California Management Review 2001 |
| Title | Subject | Authors |
|---|
| A framework for analyzing environmental voluntary agreements.(Environmental Strategy & Competitive Advantage) | Business, general | Delmas, Magali A., Terlaak, Ann K. |
| A framework for customer relationship management.(Statistical Data Included) | Business, general | Winer, Russell S. |
| Business as a living system: the value of industrial ecology.(Environmental Strategy & Competitive Advantage)(Panel Discussion) | Business, general | Harte, John, Shireman, Bill, Burke, Anita, Scarlett, Lynn |
| Can Selling be Globalized? The Pitfalls of Global Account Management.(Statistical Data Included) | Business, general | Arnold, David, Brikinshaw, Julian, Toulan, Omar |
| Corporations, communities, and conservation: The Mountain Institute and Antamina Mining Company.(Environmental Strategy & Competitive Advantage) | Business, general | Pratt, D. Jane |
| Data to knowledge to results: building an analytic capability. | Business, general | Davenport, Thomas H., Harris, Jeanne G., De Long, David W., Jacobson, Alvin L. |
| Delivering Excellent Service: Lessons from the Best Firms.(Statistical Data Included) | Business, general | Brown, Stephen W., Ford, Robert C., Heaton, Cherrill P. |
| Detours in the Path toward Strategic Information Systems Alignment.(Statistical Data Included) | Business, general | Hirscheim, Rudy, Sabherwal, Rajiv |
| E-Businesss: Revolution, Evolutin, or Hype?(Statistical Data Included) | Business, general | Coltman, Tim, Devinney, Timothy M., Latukefu, 'Alopi, Midgley, David F. |
| Enabling customization using standardized operations.(Supply Chain Management) | Business, general | Swaminathan, Jayashankar M. |
| Execution: the missing link in retail operations.(Supply Chain Management) | Business, general | Raman, Ananth, DeHoratius, Nicole, Ton, Zeynep |
| Gaining from green management: environmental systems inside and outside the factory.(Environmental Strategy & Competitive Advantage)(Statistical Data Included) | Business, general | Florida, Richard, Davison, Derek |
| Information privacy and marketing: what the US should (and shouldn't) learn from Europe. | Business, general | Smith, H. Jeff |
| Learning from toys: lessons in managing supply chain risk from the toy industry.(Supply Chain Management)(Statistical Data Included) | Business, general | Johnson, M. Eric |
| Management tools and techniques: a survey.(Statistical Data Included) | Business, general | Rigby, Darrell |
| Nobody ever gets credit for fixing problems that never happened: creating and sustaining process improvement. | Business, general | Repenning, Nelson P., Sterman, John D. |
| Opportunity recognition and breakthrough innovation in large established firms. | Business, general | O'Connor, Gina Colarelli, Rice, Mark P. |
| Organizational support for employees: encouraging creative ideas for environmental sustainability.(Environmental Strategy & Competitive Advantage) | Business, general | Ramus, Catherine A. |
| Past the tipping point: the persistence of firefighting in product development.(Statistical Data Included) | Business, general | Repenning, Nelson P., Goncalves, Paulo, Black, Laura J. |
| Relational Quality: Managing Trust in Corporate Alliances.(Statistical Data Included) | Business, general | Ring, Peter Smith, Arino, Africa, Torre. Kpse de la |
| Shopping online for freedom, control, and fun. | Business, general | Wolfinbarger, Mary, Gilly, Mary C. |
| Store choice and shopping behavior: how price format works.(Statistical Data Included) | Business, general | Tang, Christopher S., Bell, David R., Teck-Hua Ho |
| Strategies for Managing Internal Competition.(Statistical Data Included) | Business, general | Birkinshaw, Julian |
| Sustainability at Hewlett-Packard: from theory to practice.(Environmental Strategy & Competitive Advantage) | Business, general | Preston, Lynelle |
| System dynamics modeling: tools for learning in a complex world. | Business, general | Sterman, John D. |
| Technological mediation and commercial development in the early Internet access market. | Business, general | Greenstein, Shane |
| The customer pyramid: creating and serving profitable customers.(Statistical Data Included) | Business, general | Rust, Roland T., Lemon, Katherine N., Zeithami, Valarie A. |
| Tradeoffs in responses to work pressure in the service industry.(Industry Overview)(Statistical Data Included) | Business, general | Oliva, Rogelio |
| Uncovering patterns in cybershopping.(Statistical Data Included) | Business, general | Fader, Peter S., Moe, Wendy W. |
| Why Do Some Strategic Alliances Persist Beyond Their Useful Life?(Statistical Data Included) | Business, general | Inkpen, Andrew C., Ross, Jerry |
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