| The Service Industries Journal 1993 |
| Title | Subject | Authors |
|---|
| Delivering customer satisfaction within the SME client-banker relationship. (small and medium size enterprise) | Business, international | |
| Developments in the superstore labour market. | Business, international | Freathy, Paul |
| International activity of Japanese department stores. | Business, international | Jones, Peter, Davies, Barry J. |
| Internationalisation on service companies. | Business, international | Edvardsson, Bo, Edvinsson, Leif, Nystrom, Harry |
| Managing quality improvement in financial services: a framework and case study. | Business, international | Dale, B.G., Boaden, R.J. |
| Relationship marketing at the service encounter: the case of life insurance. | Business, international | Morgan, Robert E., Chandha, Sanjay |
| The competitive advantage of business service firms: a matched pairs analysis of the relationship between generic strategy and performance. | Business, international | O'Farrell, P.N., Hitchens, D.M., Moffat, L.A.R. |
| The hotel and the open systems model of organisational analysis. | Business, international | Mullins, Laurie J. |
This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.
