| The Service Industries Journal 1996 |
| Title | Subject | Authors |
|---|
| Achieving focus in service organisations. | Business, international | Johnston, Robert |
| A cross-cultural comparison of response to service promotion. | Business, international | Bridges, Eileen, Florsheim, Renee A., John, Claudette |
| Advanced producer services: just a service to manufacturing? | Business, international | Juleff-Tranter, L.E. |
| An empirical assessment of customer satisfaction in tourism. | Business, international | Mattsson, Jan, Chadee, Doren D. |
| Civil service reorganization and urban and regional development in Britain. | Business, international | Marhall, J. Neill |
| Concentration and stability in the mutual building society industry. (United Kingdom) | Business, international | Hardwick, Philip |
| Developing a continuous improvement philosophy in a marketing organization: an examination of key events. | Business, international | Dale, B.G., Wilshaw, G. |
| Expectations of service quality as an industrial market segmentation variable. | Business, international | Morris, Michael H., Pitt, Leyland, Oosthuizen, Pierre |
| Grocery purchase behaviour for national and own-label brands. (United Kingdom) | Business, international | Omar, Ogenyi Ejye |
| Human services as service industries. | Business, international | Dickens, Paul |
| Investment recommendations and commercial reality in Scottish grocery retailing. | Business, international | Sparks, Leigh |
| Key concepts for new service development. | Business, international | Edvardsson, Bo, Olsson, Jan |
| Marketing in UK sport associations. | Business, international | Evans, Anthony, James, Tim, Tomes, Anne |
| Oligopoly or contestable markets in the UK package tour industry? | Business, international | Taylor, Peter (British television broadcaster) |
| Organising for market segmentation in banking: the impact from production technology and coherent bank norms. | Business, international | Eriksson, Kent, Mattsson, Jan |
| Persistence of profits for UK manufacturing and service sector firms. | Business, international | Wilson, J.O.S., Goddard, J.A. |
| Productivity in hospital kitchens. | Business, international | Clark, John, Woodman, John S., Rimmington, Michael |
| Recession and the hotel and catering industry: a regional perspective. (UK hotel and catering industry) | Business, international | Bull, Paul, Church, Andrew |
| Relationship marketing: the importance of customer-perceived service quality in retail banking. | Business, international | Kock, Soren, Holmlund, Maria |
| Satisfaction with town services: do user experience and satisfaction count? (town services in Atlantic Canada) | Business, international | Das, Hari, Das, Mallika, Mackenzie, Francis |
| Solicitors and customer care. | Business, international | Witt, C.A., Stewart, H.M. |
| The performance of UK investment trusts. | Business, international | Bal, Yasemin, Leger, Lawrence A. |
| The value of multi-channel distribution systems in the financial services sector. | Business, international | Easingwood, Christopher, Storey, Christopher |
| Use of service quality gap theory to differentiate between foodservice outlets. | Business, international | Johns, Nick, Tyas, Phil |
| Why companies hire lobbyists. | Business, international | Moloney, Kevin, Jordan, Grant |
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