| The Service Industries Journal 2003 |
| Title | Subject | Authors |
|---|
| A catalogue of success? Argos and catalogue showroom retailing.(Company Profile) | Business, international | Sparks, Leigh |
| Acculturation and the influence of ethnicity on market orientation of African and Caribbean companies in Britain. | Business, international | Omar, Ogenyi, Kirby, Audrey, Blankson, Charles |
| A franchise: a resource-rich small service firm?(Company Profile) | Business, international | Morrison, Alison, Lashley, Conrad |
| A method for the assessment of relative brand strength: a UK tour operator example.(Industry Overview) | Business, international | Gilbert, David, Hewlett, James |
| Beyond efficiency: some by-products of functional flexibility. | Business, international | Riley, Michael, Kelliher, Clare |
| Building a services brand: stages, people and orientations. | Business, international | de Chernatony, Leslie, Drury, Susan, Segal-Horn, Susan |
| Business services in Germany: bridges for innovation. | Business, international | Czarnitzki, Dirk, Spielkamp, Alfred |
| Consumer decision-making styles and the purchase of financial services. | Business, international | Hamilton, Robert, Howcroft, Barry, Hewer, Paul |
| Demographic and sponsorship considerations for jazz and classical music festivals. | Business, international | Oakes, Steve |
| Employer tertiarisation and emerging new patterns of work: the Spanish case. | Business, international | Cuadrado-Roura, Juan R., Iglesias-Fernandez, Carlos, Llorente-Heras, Raquel |
| Employment relationships within European airport retailing.(Industry Overview) | Business, international | Freathy, Paul, O'Connell, Frank |
| From listening to the customer to controlling with customer focus: facing the barriers in Nordic financial services.(Industry Overview) | Business, international | Kock, Soren, Nielsen, Jorn Flohr |
| Glyn Davies, 1919-2003.(Obituary)(Biography) | Business, international | Akehurst, Gary |
| Importance-performance analysis revisited: the role of the factor structure of customer satisfaction.(Industry Overview) | Business, international | Matzler, Kurt, Sauerwein, Elmar, Heischmidt, Kenneth A. |
| More guilt re services: toward a more inclusive view. | Business, international | Greenfield, Harry I. |
| One leader is not enough for major new service development: results of a consumer banking study.(Industry Overview) | Business, international | Johne, Axel, Harborne, Paul |
| Payment types and number of franchisees.(Industry Overview) | Business, international | Chiu, Yung-Ho, Hu, Jin-Li |
| Professionalism: evolution and measurement. | Business, international | Swailes, Stephen |
| Relational bonds and customer's trust and commitment - a study on the moderating effects of web site usage. | Business, international | Lin, Neng-Pai, Weng, James C.M., Hsieh, Yi-Ching |
| Relationship between inflation and the comparative evolution of wages in industry and services within the Spanish economy. | Business, international | Rubiera Morollon, Fernando |
| Reputation and product tampering in service industries. | Business, international | Choi, Chong Ju, Kim, Jai-Beom |
| Returns from investing in Australian equity superannuation funds, 1991-1999. | Business, international | Drew, Michael E., Stanford, Jon D. |
| Single versus multiple channel strategies: typologies and drivers.(distribution channels)(Industry Overview) | Business, international | Easingwood, Chris, Coelho, Filipe |
| The impact of need frequency on service marketing strategy. | Business, international | Bridges, Eileen, Ensor, Katherine B., Raman, Kalyan |
| The market orientation-performance link: the role of service reliability. | Business, international | Caruana, Albert, Pitt, Leyland, Ewing, Michael |
| The new framework for global trade in services - all about GATS.(General Agreement on Trade in Services of 1996) | Business, international | Hibbert, Edgar |
| The Spanish restaurant sector: evaluating the perceptions of quality.(Industry Overview) | Business, international | Ribeiro Soriano, Domingo |
| Use of quality tools and techniques in services. | Business, international | Herbert, David, Curry, Adrienne, Angel, Leon |
| Web marketing practices of service providers. | Business, international | Osborne, Phil, Deans, Kenneth R., Gray, Brendan J., Ibbotson, Pat, Knightbridge, Karen |
| What follows tertiarisation? Structural change and the role of knowledge-based services.(Industry Overview) | Business, international | Peneder, Michael, Kanoivski, Serguei, Dachs, Bernhard |
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