The fiber-optic confessional: you call to change your insurance but wind up baring your soul

Article Abstract:

An insurance customer service representative explores the meaning of his role to customers whose business activity with his company more often than not reflects changes in their personal lives. At the outset of their telephone inquiries, they are hesitant to reveal any ID information. As their calls evolve, they want to explain, to justify, to relieve themselves of the burden they feel from the circumstances that caused changes in their policies.

Social aspects, Insurance industry, Column, Humor and anecdotes, Customer service

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The turning point

Article Abstract:

The stage makeup of ballet dancers is discussed. It is emphasised that the artists have to apply their makeup themselves and that there is a tendency to use less and less of it. The technqiues of Susan Jaffe and Julie Kent are described, both focusing their makeup on enhancing their eyes, while generally using a minimal amount.

Methods, Interview, Ballet dancers, Grooming, Make-up, Theatrical, Theatrical makeup, Jaffe, Susan, Kent, Julie

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Consilience, complexity, and communication: three challenges at the start of the new century

Article Abstract:

Biologists in all specialties must have some familiarity with other subspecialties and must work with other biologists to improve the communication of their research to the public.

Editorial, Analysis, Biology

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