A goal programming model for effective segment determination: a comment and application

Article Abstract:

A decision making model for effective market segment determination is presented and analyzed. A nonprofit healthcare organization applied the integer goal programming model to its system. The model is characterized by client and decision maker input while evaluating market segment developments and management, institutional and resource constraints. Results show that the model effectively segmented healthcare clients.

Models, Market segmentation, Health services administration

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A contingent view of quality management - the impact of international competition on quality

Article Abstract:

An integrative framework of quality management made up of quality practices, high involvement work practices, firm performance and quality performance is presented. It was established that international competition moderates the link between quality practices and customer satisfaction performance.

Quality Control Management, Quality control, Total quality management

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A structural analysis of the effectiveness of buying firms' strategies to improve supplier performance

Article Abstract:

A new study investigates the impact of buying companies' development strategies on improving supplier performance. It is shown that direct involvement activities play a critical part in performance improvement.

Purchasing, Management, Manufacturing industry, Manufacturing industries, Supply and demand, Materials management

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