Access, resource, and cost impacts on consumer satisfaction with health care: a comparison across alternative health care modes and time

Article Abstract:

A model is developed to assess the implications of access, resource and cost of various health care modes on customer satisfaction with their preferred health care mode. The three customer choice of health care modes examined were voluntary HMO membership, assigned HMO membership and fee-for-service membership. Results show that customer satisfaction is deeply dependent on services provided, which reflects in the higher satisfaction with fee-for-service mode than that of membership in HMOs.

Health Care, Health Care and Social Assistance, HEALTH SERVICES, Health Maintenance Organizations, HMO Medical Centers, Research, Medical care, Customer satisfaction, Managed care plans (Medical care)

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Examining the interrelationships among perceived environmental change, strategic response, managerial characteristics, and organizational performance

Article Abstract:

A study is done to integrate compatible, yet fragmented research streams, related to the association among environmental change, managerial characteristics, strategic orientation, and organizational performance. The results reveal that managerial perception of environmental changes influences the strategic adaptive response of the organization and the selection of top managers.

Labor Relations, Employee Relations, Analysis, Influence, Work environment, Organizational behavior, Organizational behaviour, Labour relations

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The market orientation-performance relationship in the context of a developing economy: an empirical analysis

Article Abstract:

Research into the construct of market orientation in relation to India's developing economy is presented. It was possible to show the strength of the market orientation-performance relationship. The market orientation's relationship to performance was found to be unaffected by the competitive climate.

Administration of General Economic Programs, Economic Statistics & Research, India, Economic aspects, Brief Article, Economic conditions, Developing countries

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