Brushing up on customer TLC

Article Abstract:

Small businesses are finding affordable ways to train their employees to deliver better customer service. Family-owned NRI Data products uses instructional videos. Tyson Corner Center, a shopping mall in McLean, VA, offers its merchants classes on customer service.

Management, Small business, Study and teaching, Customer service, Public relations

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Boosting workers' basic skills

Article Abstract:

Many workers lack the basic skills they need to do their job effectively. Employer-supported basic-skills training for employees enhances productivity and morale. An analysis of programs at specific employers is included.

Methods, Training, Employer-supported education, Employer supported education, Basic education, Back to basics curriculum

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Training workers for tomorrow: business, labor, and government must work together to plug the skills gap and keep America competitive

Article Abstract:

Workforce training is needed for the US to compete effectively with other countries, to enable employees in the defense industries to find other employment and to enable workers to keep up with advancing technology.

Economic aspects, Cover Story, Occupational training, Manpower policy

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