Centers spring up to help firms profit from Internet; new services offer classes, hook up users and even design Web pages

Article Abstract:

Service bureaus are springing up across the US that provide consulting, training and equipment services for entrepreneurs interested in establishing presence on the Internet and World Wide Web. Service bureaus such as the Internet Business Center run by Digital Exchange Group or the Internet Center run by Suba Communications Inc offer a variety of services including introductory classes about the Internet. They also provide consulting services for entrepreneurs and small businesses interested in using the Internet for marketing purposes and looking at their competition. Service bureaus can design World Wide Web sites, and some even provide Web sites for small monthly fees. Observers from small business note that the Internet is quickly becoming an important conduit for business-to-business communications. Many small business owners who seek advice from the service bureaus are under the mistaken impression that they are behind their customers in providing Internet services, but only about 1% have Internet presences.

Data Processing Services, Education Computer Services, Information technology services, Education, Company services, User training services, Training services, Company Business And Marketing, Digital Exchange Inc., Suba Communications Inc.

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AT&T's Internet-access service is born premature; bigger-than-expected demand makes signing up a hassle for customers

Article Abstract:

AT&T is unsuccessfully attempting to enroll customers into its recently announced AT&T WorldNet Internet service program, accepting only 150,000 of the 600,000 total applicants. Those that have signed up for the service have encountered problems when obtaining promised materials, receiving adequate technical support and installing service disks. AT&T officials admit that they offered the Internet service to its 80 million residential before the company had implemented a network of sufficient size. AT&T possesses the technological infrastructure as well as the marketing capital to successfully compete in the Internet services arena, but providing technical support to customers is a costly and time-consuming endeavor. Smaller Internet service firms must leverage their ability to provide immediate, personalized service to customers in order to compete against the assets of an AT&T.

Product/Service Evaluation, Internet service providers, Marketing, AT&T Corp., T, Internet service provider, Company marketing practices, Company service review

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PacTel to become first regional Bell to offer unlimited access to Internet

Article Abstract:

Pacific Telesis Group (PacTel) becomes the first RBOC to offer its customers direct, easily-accessible connections to the Internet for a flat rate of $19.95 per month. The service provides Pacific Bell users with one-click access to America Online, continuous technical assistance, a Netscape Navigator Web browser and a variety of pricing plans. PacTel officials are confident that the company will not repeat the mistakes that have been made by recent Internet-access introductions, most notoriously by AT&T with its WorldNet service. PacTel is prepared to accomodate a large number of initial customers and expand its capability as needed, areas in which AT&T has shown an inability to meet consumer demand. The service will be offered in California's primary population centers in July 1996 and throughout the state by early 1997.

Company internet strategy, Company service introduction, Service introduction, Pacific Telesis Group, PAC

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