Challenges posed to performance management by TQM gurus: contributions of individual employees versus systems-level features

Article Abstract:

The performance management should be based on both systems-level features and contributions from individual employees, as these tend to be complementing each other. The findings of the report provide a new insight into how quality-driven organizations not only cope with apparent mismatches between total quality management precepts and the performance appraisal system used in practice but also attempt to utilize the latter system to the advantage of both the organization and its employees.

Employee Evaluation, Influence, Performance appraisals, Employee performance, Equipment performance

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How to conceptually harmonize ISO 9000 Certification, levels of excellence recognition and real improvement

Article Abstract:

The various problems affecting certification and lack of clear definition of the respective roles of ISO Certification and the different levels of excellence are discussed. A different approach to certification allowing for more precise recognition of quality ranges, from insufficient to sufficient to good to outstanding is suggested to harmonize the ISO 9001Certification and Award assessment approaches.

Standardization, Standard, International Organization for Standardization

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To make it 'total': quality management over subcultures

Article Abstract:

The study was conducted to discuss the concept and existence of subcultures and the difficulties in analyzing them through two studies conducted by the authors. The studies stated the choice of total quality management tools, which are obvious from a cultural point of view, demands only value/artifact levels redefinitions because the basic assumptions were not threatened.

Case studies, Corporate culture

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