Controlling the interface in a global service company

Article Abstract:

International service companies need to control the quality of the interaction between their employees and their customers even though the company headquarters is geographically removed from the interaction. One strategy for achieving control, when employee behaviour cannot be observed, is the clan control strategy. The control mechanism in clan control is a shared culture and value system. Organizations with distant employees use their selection and training programme to develop the shared company culture. The programme used by Schlumberger Wireline and Testing illustrates the process.

Multinational Corporations, Employee Training, Motivational Techniques, Behavior Theory, Analysis, Evaluation, International business enterprises, Influence, Training, Corporate culture, Human behavior, Sales management, Organizational behavior, Control theory, Vector Cable Co.

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Management power for the millennium

Article Abstract:

The most important characteristic for any manager is energy, demonstrated in the determination to make things happen and constant enthusiasm. In order to really develop and harness this energy, managers must really care about what they are doing and have a firm believe in their role within it. The manager must be aware of his or her energy source and what is required for it to operate at full power, and must then focus on helping others to discover and use their energy effectively too.

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Self-development: the role of HR professionals in making it work

Article Abstract:

HR professionals have play a key role in ensuring that self-development is successful in a company. Self-development is a process which must be managed carefully, beginning with changing people's often negative attitudes towards the process. Mechanisms allowing people to undertake self-development must be provided. Self-development must also be seen as a continuous process.

Management, Career development

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