Adaptive versus proactive behavior in service recovery: the role of self-managing teams

Article Abstract:

The adaptive and proactive behavior of self-managed teams in service recovery operations is evaluated. Data is collected from a Dutch bank and its customers to empirically test the conceptual model that analyzes how several variables impact the adaptive and proactive recovery behavior of self-managed employee teams and how the adaptive and proactive recovery behavior of employee teams impacts service revenues and customers.

Linear models (Statistics)

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Recursive behavior of safety stock reduction: the effect of lead-time uncertainty

Article Abstract:

Challenges in management decision making on safety stock policies, when lead times follows gamma distribution, are examined.

Forecasts, trends, outlooks, Management dynamics, Management, Stocks, Forecasts and trends, Market trend/market analysis, Company business management, Decision-making, Group, Group decision making, Functions, Gamma, Gamma functions, Lead time

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Collaborating for systemic change

Article Abstract:

The need for business enterprises to exchange knowlegde and technolgies for industrial growth is discussed.

Manufacturing industry, Manufacturing industries, Knowledge management, Technological innovations, Growth, Company growth

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